Lamurea Lifetime Care
Brilliance should last. Confidence should come naturally.
Every Lamurea piece is thoughtfully crafted with precision, intention, and care.
That’s why we stand behind our craftsmanship with Lamurea Lifetime Care — our commitment to support your jewelry well beyond the moment it arrives.
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What’s Covered
If your jewelry experiences a manufacturing defect, we will repair or replace it at no cost.
To begin, simply email our support team with:
• Clear photos of the piece from multiple angles
• Your name and order number (or purchase email)
Our team will carefully review your request and guide you through the next steps.
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Ongoing Care & Support
For concerns outside of manufacturing — such as general wear, resizing, or adjustments — we offer professional services for a minimal service fee.
Please contact us with:
• A brief description of the issue
• Clear photos of the item
• Your order details or contact email
We’ll provide clear instructions and transparent pricing before proceeding.
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What’s Not Covered
Lamurea Lifetime Care does not include:
• Discoloration caused by chemicals, swimming pools, or bathing
• Damage from misuse, accidents, or impact
• Stones lost due to bent prongs or altered settings
• Items that are lost or stolen
• Pieces repaired or altered by third-party jewelers
Any third-party servicing will void Lamurea Lifetime Care.
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Lamurea Care+ (Optional Upgrade)
For complete peace of mind, you may upgrade to Lamurea Care+ — our extended, no-questions-asked protection.
For $79 USD, Lamurea Care+ covers your entire order, including:
• Wear and tear
• Resizing
• Unexpected issues
No service fees. No complicated forms. Just reach out, and we’ll take care of it.
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Important Details
• Care+ must be purchased within 90 days of your original order
• Valid for all Lamurea 925 Sterling Silver jewelry with premium plating
• Not applicable to solid gold or diamond-only pieces
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Luxury should never feel uncertain.
At Lamurea, our promise is simple: to ensure your jewelry remains as refined, radiant, and effortless as the day you chose it.
Contact Us
Lamurea
Email: support@lamurea.com
Company name: NEXFORD LLC
Address: 1209 Mountain Rd Pl NE ste r, Albuquerque New Mexico 87110, United States
Support Hours: Monday – Friday, 09:00 AM – 09:00 PM (EST)